All of our policies and key documents are available here for participants, families, carers, and health professionals to access and download.
An easy-to-read guide explaining how we collect, store, and protect your personal information and your rights.
Our full policy and procedure document covering privacy, dignity, and how we uphold your rights as a participant.
A simple guide explaining how to make a complaint or provide feedback, and what happens when you do.
Our full complaints and feedback management policy and procedure, including investigation processes and timelines.
You can make a complaint at any time â verbally, in writing, anonymously, or through an advocate. All complaints are taken seriously and handled with care.
If you are unhappy with how your complaint was handled, you can contact the NDIS Quality and Safeguards Commission directly at any time. Call 1800 035 544 (free from landlines) or visit ndiscommission.gov.au. TTY users can call 133 677.